Cost of Living

Quick Links

Contacting Citizens Advice

Dorset Adviceline: 0800 144 8848
National website:
Local offices offer face to face, phone and email advice – for details of office locations, opening hours and email enquiry forms, go to:

Citizen’s Advice – Bournemouth, Poole & Christchurch

Benefit checks

Help to Claim:
National Citizens Advice helpline for Universal Credit claims: 0800 144 8444

Benefits check:
Make sure you are getting all the benefits you are entitled to. There are three reliable online ‘calculators’ – follow the links from the Government website:


Household Support Fund:
For those on a low income and struggling with bills. Dorset Council scheme extended to September 2022, details will be available here soon:

Also search for grants for individuals in need on Turn2Us:

Government support for cost-of-living crisis

Money saving tips and ways to reduce your bills

Help with Energy bills (grants etc.) from Ofgem:

Help with Energy bills (grants etc.) from Ofgem:
Social tariffs [discounted bills / packages available to people in receipt of certain benefits
e.g. Universal Credit, Pension Credit, Jobseeker’s Allowance:

Ofcom: cheaper broadband and phone packages:

Wessex Water – Help with bills:

Other moneysaving tips

Citizens Advice – if you are struggling with living costs:

Money Saving Expert – cost of living crisis ‘survival guide’ 90+ ways to save money:

Money Helper – living on a squeezed income:

Other ways to increase income:
Healthy Start Scheme:  vouchers for pregnant women and families with a child under 4 years old on low income to buy basic food items.

Debt advice

Local Citizens Advice can offer a Debt Assessment; referral for fuller debt advice may involve a wait due to current demand on services. Other FREE sources of debt help:

Citizen Advice national debt helpline:
0800 240 4420

National Debtline:
0808 808 4000

0800 138 1111

0800 280 2816