Complaints and feedback
Your feedback helps us make your services better – so if you’ve got something to tell us, good or bad, we want to hear from you.
The Practice Manager of your surgery can usually resolve a complaint informally, but if not, you can make a formal complaint. You should do this as soon as possible after there has been a problem. We would usually expect complaints to be made within twelve months of the incident concerned or not more than twelve months after you became aware of a problem if it arose from an incident within the previous twelve months.